Our dynamic duo, Rona Lewis and Jeffrey Hansler, are back — and this time they’re tackling the slippery, sneaky, side-eye subject of incongruency.

Fresh off their episode on hypocrisy, they double down and drill deep into what happens when leaders say one thing… and their body language, bonus structure, or boardroom behavior says another.

If you’ve ever taken a body language class, you’ve likely seen the now-legendary clip of President Clinton saying, “I did not have sexual relations with that woman.” It’s practically Body Language 101. Experts love dissecting micro-expressions, eye movements, and vocal tone from that moment.

Why? Because incongruency is detectable.

When words and physiology don’t match, trust erodes faster than a corporate mission statement during layoffs. And that’s where Rona expertly yanks the conversation back to business.

The duo explores real-world organizational congruency, including Sears, once a retail titan and now reduced to five remaining retail locations. Next, they move on to the pseudo-partnership between Vistage, a global CEO advisory organization built around peer accountability and leadership development, and the National Speakers Association, a professional association built on elevating the speaking industry.

What happens when brands losses alignment between innovation, leadership decisions, and marketplace reality? Congruency matters. Nostalgia doesn’t pay the rent.

When incongruency isn’t dealt with, it becomes a contagion affecting everyone in the organization. How do your values, credibility, and performance standards align? Your business is your message and incongruency is especially expensive.

Once you become familiar with the signs of incongruency in organizations and in leadership, spotting Incongruency is as easy as spotting a red wine stain on a white suit.

While Rona reminds us that leadership is about alignment and not perfect posture, she quickly moves on to her favorite topics of play, leadership, and living your values.

Congruency isn’t a PR strategy, it’s a performance strategy.

This episode matters in a world of corporate virtue signaling and social media over-messaging, because leaders who workshop their authenticity with congruency create a competitive advantage. When your words, actions, incentives, and culture match people feel it. When they don’t people feel that even faster.

And as always, Rona and Jeffrey don’t just talk about what’s right and wrong in business, they demonstrate it live complete with quick pivots, playful tension, and the occasional “Wait… what did you just say?”

Other Biz-Souls Episodes You’ll Enjoy:

Episode 204: The Great Exhaustion

• https://open.spotify.com/show/bizsouls-episode-204

• https://www.youtube.com/watch?v=bizsouls204

Episode 203: Hypocrisy Hunted Hilariously

• https://open.spotify.com/show/bizsouls-episode-203

• https://www.youtube.com/watch?v=bizsouls203

Episode 202: Persuasion, Negotiation & Sales in a Chaotic World

• https://open.spotify.com/show/bizsouls-episode-202

• https://www.youtube.com/watch?v=bizsouls202

Episode 201: Critical Thinking Collapse

• https://open.spotify.com/show/bizsouls-episode-201

• https://www.youtube.com/watch?v=bizsouls201

If you’ve ever sat through a leadership meeting where “transparency” felt foggy or heard a CEO say “people first” while cutting development budgets or watched someone deny something their eyebrows already confessed, this episode is for you.

Jump in. Follow. Subscribe. Become part of the Biz-Souls family — where congruency isn’t just discussed… It’s practiced (most of the time).

Our hyper-handy hosts, Rona Lewis and Jeffrey Hansler, are officially harried by hypocrisy—and instead of hiding it, hedging it, or pretending they’re holier-than-thou, they do the most Biz-Souls thing possible…

They hit record.

In this episode, hypocrisy haunts the halls of business, leadership, culture, and the occasional hotel hallway of a conference center. From policies that preach one thing and practice another, to leaders who high-road in theory but hair-pin turn in reality, hypocrisy is everywhere—habitual, hardwired, and horrifyingly human.

And here’s the hitch:

Hypocrisy isn’t just a hiccup.

It’s a habit.

A high-friction, highly sticky, culturally-handed-down habit.

So rather than hurl stones from a glass headquarters, Rona and Jeffrey hold up the mirror—and yes, they spot a few of their own historical, hypothetical, and highly-possible future hypocrisies along the way. Because the minute they claim they’re done being hypocritical…

Boom. Hypocrisy, redux.

This episode is a head-tilting, heart-tugging, occasionally hilarious look at why being hyper-aware of our contradictions might be the first honest step toward actually handling them.

No hollow heroics.

No high horses.

Just humanity, humility, and a healthy dose of “yup… been there.”

You might also want to revisit these high-impact, head-stretching Biz-Souls episodes that pair beautifully with today’s hypocrisy hypothesis:

Episode 137: Just Say No! Maybe.

• https://open.spotify.com/episode/5O9pVnMLtrVRHfSrkE3dZn

• https://www.youtube.com/watch?v=G0ffpbkA2n8

Episode 139: Play for Better Living!

• https://open.spotify.com/episode/5EOyx44QYvEkrzE6Fg6fA8

• https://www.youtube.com/watch?v=EdUd8cU1JXg

Episode 127: Tickled About Piccles!

• https://open.spotify.com/episode/1m0lrAjU0EoA0YpWqq9n9K

• https://www.youtube.com/watch?v=HQNREqXwV8k

Episode 125: How to Retrain Your Brain

• https://open.spotify.com/episode/6Sl8zVZB6Jx5DMHg8lN9aH

• https://www.youtube.com/watch?v=PA4P9HvbKVI

Welcome to The Great Exhaustion. No, not a new Netflix docuseries, just your life… and ours!

Biz-Souls’ dynamic duo Rona Lewis and Jeffrey Hansler pull up a couple of chairs, rub their temples, and talk candidly about the bone-deep fatigue that seems to have settled over… well, everyone.

Change fatigue. Decision fatigue. “Another email?” fatigue.

You’re exhausted. We’re exhausted. The whole room is exhausted. Hey, are we borrowing lines from Rocky Horror?

But this isn’t just whining into the void.

Rona and Jeffrey unpack why people are so depleted right now — emotionally, mentally, and professionally — and what happens when constant uncertainty, nonstop change, and low-grade anxiety become the background noise of work and life.

They explore:

• Recognizing that exhaustion isn’t a personal failure, it’s a signal

• How stress quietly rewires our habits, reactions, and relationships

• The difference between being “busy” and being burned out

• Why powering through is no longer a strategy — it’s a warning sign

This episode isn’t about fixing everything. It’s about fixing what you can and planning for a healthier future.

If you’ve been feeling worn down, stretched thin, or quietly asking, “Is it just me?” — it’s not. And you’re very much among friends.

Pull up a chair. Take a breath. Welcome to The Great Exhaustion.