• Episode 1: Welcome to Convenience Store Operations

  • Dec 29 2024
  • Durata: 6 min
  • Podcast

Episode 1: Welcome to Convenience Store Operations

Ascolta gratuitamente

Vedi i dettagli del titolo

  • Riassunto

  • Join host Mike Hernandez for the premiere episode of "Smoke Break" where he introduces the fundamentals of convenience store operations and essential customer service skills. Learn what makes convenience stores unique, how to handle common workplace scenarios, and tips for creating positive customer experiences.

    Show Notes:

    • Introduction to convenience store industry dynamics
    • Key aspects of the Sales Associate role
    • Customer service best practices:
      • Maintaining eye contact and open body language
      • Proactive customer assistance
      • Product knowledge importance
      • Complaint handling with patience
    • Common scenario solutions:
      • Managing out-of-stock situations
      • Dealing with difficult customers
      • Handling technical issues
      • Shoplifting protocol
    • Weekly challenge: Practice active listening with customers
    • Next episode preview: Advantages of working in convenience stores

    Duration: 5-10 minutes Tags: #RetailTraining #CustomerService #ConvenienceStore #SalesAssociate #StoreOperations
    Mostra di più Mostra meno
Mostra di più Mostra meno

Cosa pensano gli ascoltatori di Episode 1: Welcome to Convenience Store Operations

Valutazione media degli utenti. Nota: solo i clienti che hanno ascoltato il titolo possono lasciare una recensione

Recensioni - seleziona qui sotto per cambiare la provenienza delle recensioni.

Recensioni da Audible.it

Recensioni da Amazon
Non ci sono recensioni disponibili